What if my employee wants to resume using DailyPay after canceling it?

If your employee wishes to resume using DailyPay after self-canceling their account, they can do so simply by logging back in using their previous credentials.

Upon login, if the employee is permitted to re-activate, they will see a notification that can be accessed by tapping the bell icon in the upper right corner. Once they view the notification, they can finish re-activating their account by tapping Restore Your Account

However, if you, the employer, have canceled an employee’s DailyPay profile (for example, when reporting their termination) then the employee will be unable to reactivate their account on their own. This safeguard is designed to prevent employees from reactivating accounts that have been purposefully deactivated by their employers.

If you would like to reactivate an employee account that you, the employer, previously canceled (as opposed to self-cancellation via the employee), please contact the DailyPay Client Support team directly at client.support@dailypay.com.