How does my employee change their direct deposit information?

First, while your employee is utilizing DailyPay, we require that their direct deposit information within your payroll system remains their unique DailyPay Account (DPA). Keeping the DPA there will ensure the smoothest operation and experience for your employees.

If a user wishes to update where DailyPay sends their remainder payments, or any other payments for that matter, they must update that information themselves within their DailyPay profiles.

They will need to navigate to the Settings from the menu button on the upper left corner of the screen. Scroll down to the Bank Accounts section, where they can manage the account they have previously added or add a new account by clicking 'Add New Bank Account'.

Who can change an employee's primary bank account information for the DailyPay Service?

No one at DailyPay and none of our Customer Support agents are able to update banking information on behalf of an employee. Neither are you, the employer, able to change this information for them. That being said, an employee can certainly contact our Customer Support team for assistance on the process to update this information if they are experiencing any difficulties:

• Phone: +1-866-970-7948 
• Email: support@dailypay.com
• Help Centre: help.dailypay.ca