My employee had their remainder pay sent to a bank account or debit card they told me is closed/invalid. What do we do?

If your employee notices that a payment was sent to a bank account they have since closed, please make sure they first update their banking information in their DailyPay profile so that this closed account is removed. This will prevent any future payments from being sent to that account. 

As for the original payment, if it was in fact sent to a closed account, it can take up to three business days for the funds to be sent back to DailyPay. At that point, the returned funds will remain in the employee’s DailyPay account until we are able to resend them to a newly added bank account. Until the banking information is updated, the funds will not be sent to your employee. This is to prevent the funds from being returned once more to DailyPay three days later. 

To ensure the closest coordination, please have your employee contact our Customer Support team:

• Phone: +1-866-970-7948 
• Live Messaging can be found in the Help Centre
• Help Centre: ca.help.dailypay.com